Purchasing/Customer Service

Job Title: Purchasing / Customer Service Agent

Company: i2E Group LLC
Department: Operations / Supply Chain
Reports To: Operations Manager 

Position Summary

The Purchasing / Customer Service Agent is responsible for managing supplier relationships, processing purchase orders, and ensuring timely delivery of materials and components to support production schedules. This role also serves as a key point of contact for customers—handling order entry, updates, and inquiries to maintain strong relationships and ensure satisfaction. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Purchasing Duties

• Source, quote, and issue purchase orders for materials, components, and services.

• Negotiate pricing, lead times, and terms with suppliers to optimize cost and delivery.

• Maintain accurate supplier and product information in ERP or accounting systems (e.g., QuickBooks Online, NetSuite, or similar).

• Track order confirmations, shipment status, and delivery schedules; follow up on late or incomplete orders.

• Coordinate with production and inventory teams to forecast material needs and minimize stockouts or overages.

• Process receiving documentation and verify items against purchase orders for accuracy.

• Participate in supplier qualification and evaluation, ensuring compliance with company standards (AS9100, ISO, or customer-specific requirements, if applicable).

Customer Service Duties

• Serve as the primary contact for customer inquiries regarding quotes, orders, and delivery status.

• Enter and maintain customer orders in the ERP system with accuracy and attention to detail.

• Communicate proactively with customers about lead times, order updates, and any potential delays.

• Coordinate with production and shipping to ensure on-time delivery and accurate documentation.

• Handle returns, replacements, or adjustments in a professional and timely manner.

• Support sales and account management teams with customer follow-up and relationship management.

Qualifications

• Education: Associate’s degree in Business Administration, Supply Chain, or related field preferred; equivalent experience accepted.

• Experience:

  • 2+ years of purchasing, customer service, or administrative experience (manufacturing or distribution preferred).

  • Familiarity with ERP or accounting software (QuickBooks Online, Fishbowl, or similar).

• Skills:

  • Strong communication and negotiation skills.

  • Excellent organizational and multitasking abilities.

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

  • Detail-oriented with strong data entry and record-keeping accuracy.

  • Ability to work collaboratively across departments (production, shipping, accounting).

Preferred Attributes

• Knowledge of supply chain and inventory management principles.

• Experience in electronics or mechanical component sourcing.

• Understanding of quality documentation (packing slips, certificates of conformance, receiving inspection forms).

• Customer-focused mindset with problem-solving ability.

Work Environment

• Office setting within a small manufacturing facility.

• Regular interaction with production, engineering, and shipping teams.

• May occasionally assist with physical inventory counts or supplier audits.

Compensation & Benefits

• Competitive hourly rate or salary based on experience.

• Paid time off (vacation, holidays).

• Opportunities for professional growth and advancement.