Member Engagement Specialist (Sales)

Position Title: Member Engagement Specialist
Exempt Status: Exempt
Reports To: Membership Manager

Overview: The Greensboro Chamber of Commerce (Chamber) is the largest business organization in the Triad and serves as the principal economic and community development organization in Greensboro. We accomplish our work through four program areas: Action Greensboro, Economic Development, Launch Greensboro, and Member Engagement. There is support for these program areas provided by Governmental Affairs, Marketing & Communications, and HR/Finance/Administration.

This position is for a Member Engagement Specialist focused on sales to prospective members.  The ideal candidate will be a dynamic individual who is self-directed and motivated to increase chamber revenues via membership acquisition, sponsorships, and chamber services.  A key component of the role will be delivering needs-based solutions to member businesses via the chamber’s unique resources.  This person will be outstanding at prospecting for new business, be able to quickly build rapport and stay abreast of where prospective members are in the selling process.  This position will hold new members in their portfolio through the third full year of membership. The desire to win and to help nurture businesses for growth and prosperity in our local community is key to success for this position.

Essential Duties & Responsibilities: 

Sell Chamber memberships to non-members through cold calling, personal visits and networking opportunities

Cultivate and maintain prospect lists to sustain a pipeline of new members

Assist in the creation of sales materials and messaging

Work with current Chamber members via face-to-face interaction and various channels for the purposes of member retention to ensure dues are received by the end of the renewal month

Determine the needs of the members pertaining to programming and revenue opportunities as it relates to keeping the Chamber a relevant, vibrant, and growing member organization

Sell Chamber products and services related to small business, signature Chamber events, upgrades to tiered dues and other programs as directed by management

Encourage participation in Chamber events and programs to maximize networking opportunities and meaningful engagement for members for the purposes of retaining the member

Report updates on sales at all staff meetings

Advise other members of the member engagement team on strategic sales efforts

Maintain member files by updating Chamber Master (CRM software) daily

Attend and actively participate in all Chamber networking events to effectively engage with current Chamber members to promote the organization and the value of membership

Achieve monthly budgeted revenue goals as set by management

Assist with other duties as assigned

Education & Skill Requirements:

At least three years of prior experience in sales preferred

Ability to build and create a sales plan coupled with the adherence needed to perform daily, weekly, and monthly sales behaviors with discipline and habit

Ability to identify prospective accounts and existing accounts with growth opportunity

Ability to conduct and close business with top level executives

Outstanding communication and customer service skills

Highly motivated and self-directed in achieving revenue goals

Strong organizational and time management skills

Proficient in Microsoft Office Suite

Willingness to work outside of normal business hours for events and presentations, when needed

To apply: please email your resume to info@greensboro.org and use the subject line Member Engagement Open Position